Trade Account

Eligibility
Trade login access is exclusively available to businesses and professionals within relevant industries, such as interior designers, architects, and contractors. To qualify for a trade account, you may be required to provide verification of your business credentials, such as a business ABN, or other proof of professional status.

Account Security
You are responsible for maintaining the confidentiality of your trade login credentials. It is imperative that you do not share your username and password with others. Should you suspect any unauthorised use of your account, you must notify Footprint Creative immediately to ensure the security of your information and to prevent any potential misuse.

Discounted Pricing
As a trade account holder, you will have access to exclusive discounted pricing on our products. Please note that these prices are subject to change without prior notice. We strive to provide the best possible rates, but market conditions and other factors may necessitate adjustments.

Orders and Payment
All orders placed through the trade section of our website must adhere to the specified payment terms presented at the time of checkout. Payments must be completed using the methods accepted by Footprint Creative, which will be clearly outlined during the ordering process. It is your responsibility to ensure that all payment details are accurate and submitted on time.

Shipping and Delivery
Shipping costs and estimated delivery times will be communicated during the order process. Footprint Creative may offer free shipping on orders exceeding a certain amount, which will be specified on our website. We strive to deliver products within the estimated time frames, but delays may occur due to unforeseen circumstances.

Returns and Refunds
Our return policies for trade accounts align with our standard return policies unless otherwise specified. Should you need to return an item, please follow the instructions provided on our website or contact our customer service team. Refunds will be processed within a specified time frame upon receipt and inspection of the returned items.

Limitation of Liability
Footprint Creative shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the value of the products purchased, and we do not accept any responsibility for losses resulting from the improper use or installation of our products.

Modification of Terms
Footprint Creative reserves the right to modify these terms and conditions at any time. Any changes will be communicated via the website, and it is your responsibility to review the terms regularly to stay informed of any updates. Continued use of the trade login section constitutes acceptance of the modified terms.

Governing Law
These terms and conditions are governed by the laws of Australia. Any disputes arising from these terms will be subject to the jurisdiction of the courts in Australia.

By accessing and using the trade login section, you agree to comply with these terms and conditions. Should you have any questions or concerns, please contact our customer service team for assistance.