Shipping Information

Thank you for choosing Footprint Creative for your interior design products. We strive to provide a seamless and efficient shipping experience for our customers. Please review the following information regarding our shipping policies.

We aim to process and prepare your order for shipping within 1-2 business days. Please note that this does not include weekends or public holidays. During peak seasons or promotional periods, order processing times may be slightly extended.

We partner with trusted shipping carriers to deliver your orders safely and securely. The shipping method will depend on the size, weight, and destination of your package.

We offer a simple and transparent shipping fee structure for our customers within Australia. Regardless of the size, weight, or destination of your order, we provide a flat rate shipping fee of $65 Australia Wide. This ensures that you can enjoy convenient and affordable shipping for all your interior design products.

We understand that in some cases, the flat rate shipping fee may seem high based on your location or the size of the item. If you find that the flat rate fee does not align with your specific circumstances, we encourage you to reach out to our customer support team at info@footprintcreative.com.au or 0455 030 039. We would be more than happy to provide you with a personalised shipping quote to ensure accuracy and fairness based on your location and item size. Simply contact us, and our team will promptly assist you in confirming the most suitable shipping cost for your order.

Our goal is to make your shopping experience with us as seamless as possible. Should you have any questions or require further clarification regarding shipping costs, please don’t hesitate to get in touch. We are here to assist you every step of the way.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. This will allow you to track the progress of your package online. Please note that tracking updates may take up to 24 hours to appear in the carrier’s system.

We take great care in packaging your items to ensure they arrive in perfect condition. Fragile or delicate items will be appropriately protected to prevent damage during transit.

If you have any questions or concerns about your order, shipping, or delivery, please don’t hesitate to contact our customer support team. We are here to assist you and provide updates on the status of your shipment.

Please note that the above shipping information is subject to change. We recommend reviewing the shipping details provided during the checkout process for the most accurate and up-to-date information regarding your specific order.

Should you require further assistance or have any inquiries, please reach out to our support team. We appreciate your business and look forward to delivering your order with care and efficiency.

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